Question 1

What geographical areas do you service?

Accepted Answer

We typically service clients located within Metro Detroit and the surrounding suburbs. However, we love to travel! If you are located outside of our service area, please don’t hesitate to contact us. We can provide a customized quote based on your needs.

Question 2

How far in advance should I book my event?

Accepted Answer

When possible, please contact us at least 30 days prior to your event or once your venue is procured to secure your date. If unable to schedule 30 days in advance of your event, please contact us no later than 2 weeks prior to your event date. Requests for service within 2 weeks of the event are subject to availability and may incur additional fees.

Question 3

How do I request a quote for services?

Accepted Answer

Please complete the Service Request Form online for a quote. Once your Service Request Form is received, you will receive a quote sent to the email address you provided on the form.

Question 4

How do I accept the quote I received?

Accepted Answer

To accept the quote prepared for your event, please email info@balloongirlsdetroit.com and indicate “Quote Accepted” in the Subject field. A member of our team will contact you via your preferred method of contact within 24-48 business hours to discuss next steps. To decline a quote, no additional action is required.

Question 5

When is payment due?

Accepted Answer

We require a 50% deposit within 24 hours of an accepted contract to secure your date. The remaining balance is due within 72 hours of your event. If booking within 2 weeks of your event date, we require 100% payment at the time of the accepted contract.

Question 6

How do I pay for my balloon decor?

Accepted Answer

Once you execute and return the accepted contract, we require a 50% deposit within 24 hours to secure your date. The remaining balance is due within 72 hours of your event. If booking within 2 weeks of your event, we require 100% payment at the time of the accepted contract. We will send your detailed invoice via PayPal to the email address you provide. For your protection and ours, we only accept payment via PayPal at this time.

Question 7

Can I schedule an onsite consultation?

Accepted Answer

Once you have paid your deposit, we are happy to schedule a one-time consultation at your event location to discuss the details of your balloon design and installation.

Question 8

What is your refund/cancellation policy?

Accepted Answer

We recognize the need for flexibility due to unexpected events and we are happy to work with you should your event be canceled or postponed. Clients maintain the right to cancel or postpone their event at any time before the delivery or event date, whichever comes first, however, a cancellation fee may apply. To postpone or cancel your event, please contact us by clicking Postpone or Cancel an Event. Clients understand that deposits are non-refundable if the event is canceled but may be transferred if the event is postponed. While we will make every attempt to accommodate your new event date, clients understand that rescheduling is subject to availability

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Frequently asked questions